Refund & Dispute Policy

We are committed to providing high-quality products and services. If you're not fully satisfied with your purchase, please review the following return guidelines.

1. Return Conditions

• Product Condition: Items must be unused, in original condition, with all tags, packaging, and accessories included.
• Return Timeframe: You must request a return within 7 days of receiving the item.

2. How to Request a Return

• Contact us at service@rockbrookoutdoor.com with your order number, reason for return, and clear photos of the item.
• Our team will respond within 7 business days.
• If approved, we’ll provide the return address. Return shipping is the customer’s responsibility unless the item is defective or incorrect.
• Refunds will be issued to your original payment method. Processing may take up to 7 business days depending on your payment provider.

3. Damaged or Incorrect Items

If you receive a defective or incorrect item, contact us within 7 days, including relevant photos or videos. We’ll offer a replacement or full refund depending on the case.

4. Dispute Resolution

We encourage you to contact us directly before opening a dispute through your payment provider. We may reject dispute claims if:

• The item doesn’t meet return criteria
• The request is outside the return window
• The item was damaged due to misuse
• The customer simply changed their mind

5. Contact Information

• Email: service@rockbrookoutdoor.com
• Phone: +86-13923410543
• Business Hours: Mon–Fri, 9:00 AM – 6:00 PM (GMT+8)

6. Miscellaneous

We reserve the right to modify this policy at any time. Changes will be posted on our website. This policy applies to purchases made through our official website only.