All orders will be processed within 1 to 3 business days after receiving your order confirmation email (excluding weekends and holidays). You will also receive another notification once your order has been shipped.

International Estimated Delivery Times
Shipping costs to be calculated: Your order shipping cost will be calculated and displayed at checkout.

Delivery Options

Destination	Estimated Delivery Time
United States	2-30 business days
Hong Kong	6-12 business days
Malaysia	6-12 business days
Singapore	6-12 business days
Taiwan	6-12 business days
Austria	35-60 business days
Saudi Arabia	6-30 business days
Denmark	35-60 business days
Finland	35-60 business days
Germany	35-60 business days
Kazakhstan	35-60 business days
Netherlands	35-60 business days
Norway	35-60 business days
Poland	35-60 business days
Portugal	35-60 business days
Sweden	35-60 business days
Switzerland	35-60 business days
Turkey	35-60 business days
United Kingdom	35-60 business days
Japan	6-12 business days
Thailand	6-12 business days
Australia	40 business days
Italy	35-60 business days
Kuwait	35-60 business days
Qatar	35-60 business days
Oman	30 business days
South Korea	6-12 business days

 

Your order may be subject to import duties and taxes (including VAT) once it arrives in the destination country, which may incur additional fees. If you are charged these fees, [ROCKBROOK] will not be responsible, and all costs will be borne by you.

How can I check my order status?
Once your order is shipped, you will receive an email notification from us containing a tracking number, which you can use to check the status of your order. Tracking information may have a delay of up to 48 hours.

If you have not received your order within 7 days of receiving the shipping confirmation email, please contact us via email at service@rockbrookoutdoor.com and provide your name and order number. We will assist you in confirming your order.

Refunds, Returns, and Exchanges
For details, click here.
If you receive a damaged package, please email us immediately at service@rockbrookoutdoor.com, including your order number and photos of the item’s condition. We will address these issues based on the specific circumstances and do our best to reach a satisfactory resolution for you.

If you have any further questions, please feel free to contact us at service@rockbrookoutdoor.com.